Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use Aureonplay. We take your privacy seriously and set out below the types of data we process, why we process it and how you can manage your information. This page applies to users based in the United Kingdom and other jurisdictions where we operate.
Types of data we collect
We collect information that is necessary to provide our services and to meet regulatory and security obligations. This includes personal details you provide when registering, technical data from your device and records of transactions and account activity.
Personal data
Personal data may include your name, date of birth, contact details, address, identity documents provided for verification, and payment information. We use this data to create and manage your account, verify identity where required and comply with anti-money laundering and age-restriction rules.
Technical data
Technical data covers IP address, device and browser type, operating system, device identifiers, localisation data when you enable it, and logs of your interactions with our site or app. This helps us maintain security, improve performance and prevent fraud.
Transactional data
Transactional data includes deposits, withdrawals, bets, game history, bonuses claimed and communications about transactions. We retain this information to process payments, resolve disputes and monitor account activity for compliance and responsible gaming purposes.
How we use your information
We use personal and technical data to provide and improve our services, process payments, manage accounts, detect and prevent fraud, and fulfil legal obligations. We may also use anonymised or aggregated data for analysis and service development. Where we rely on consent for specific processing, you may withdraw consent at any time.
Data protection practices
We store information on secure servers and implement industry-standard technical and organisational measures to protect data against unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and service providers who have a legitimate need to access it.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to personalise content and to measure performance. Cookies include essential session cookies, functionality cookies and analytics cookies. You can manage cookie preferences via your browser or the site cookie settings, though disabling certain cookies may affect site functionality.
User rights
Depending on where you live, you may have rights to access, correct, restrict or erase your personal data, to object to certain processing, and to request data portability. You can also withdraw consent where processing is based on consent. We will assess each request in line with applicable law.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our support team at [email protected]. We will verify your identity before responding and will handle requests in a timely and secure manner. Certain information may be retained where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We may share personal data with service providers who support our operations, such as payment processors, identity verification and fraud prevention specialists, hosting and analytics providers. We also disclose information when required by law or to protect our rights. Third parties are contractually required to protect the data they process on our behalf.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post the revised policy on the site and provide notice where appropriate. Continued use of our services after updates indicates acceptance of the revised policy.