Responsible Gambling at Aureonplay Casino
At Aureonplay we take safer gambling seriously. We want players to enjoy their time with us while keeping play under control, and we provide clear tools and guidance to reduce harm. If you have concerns about your gambling, please act early and use the options below or contact our support team for help.
Our player-protection principles
We focus on practical measures to protect players, including voluntary limits, account controls and access to specialist support. We respect your choices and will respond promptly to requests to change your settings or to apply temporary or longer-term restrictions to your account.
Activity-control tools
We offer a range of user controls so you can manage how you play. These are available in your account settings or through support.
- Deposit limits - Set daily, weekly or monthly limits to keep spending within your budget.
- Loss limits - Cap how much you can lose over a chosen period to protect your balance.
- Session time limits and reality checks - Get reminders if a session lasts longer than you intend and set maximum session lengths.
- Time-outs - Take short breaks from your account without a full self-exclusion period.
- Self-exclusion - If you need a longer break, you can self-exclude for a set period. Options typically range from 6 months up to 5 years; we will guide you through the process.
How to set or change limits
You can set limits at any time in your account area. Limits are designed to be easy to manage and can be tightened immediately. If you want to increase limits after they have been reduced, a short waiting period may apply - contact our team via [email protected] and we will explain the steps.
Self-exclusion and account closure
If you decide to self-exclude or close your account, we will provide clear instructions and confirm next steps. Self-exclusion prevents access to your account for the set period and is intended to help you step away from gambling until you feel ready to return.
Recognising signs of problematic behaviour
- Spending more time or money than intended
- Feeling anxious or distracted about gambling
- Chasing losses or increasing stakes to recover money
- Neglecting responsibilities, work or relationships because of gambling
- Hiding gambling activity from friends or family
Tips for staying in control
- Set and stick to deposit and loss limits before you start
- Use session timers and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when stressed, upset or under the influence
- Talk to someone you trust if you notice worrying patterns
Professional help and support organisations
If you need further support, reputable UK organisations include GamCare, Gambling Therapy and GambleAware. They offer confidential advice, helplines and online resources. You can also contact our support team at [email protected] if you would like assistance setting limits, starting a time-out or arranging self-exclusion.