Contact Us
Support is on hand to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist via live chat, email and phone for quick resolutions or detailed enquiries, including help with verification or payments. For urgent matters use live chat or call us; for non-urgent correspondence please email and we will respond promptly. We provide support in English. Our UK team can always help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, replies in a few hours) |
| General enquiries | [email protected] (general enquiries, response within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries, reply within 48 hours) |
| Phone | +44 20 7946 0321 (call for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed enquiries, account-related issues or any request that requires documents or a written explanation. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your full name and account ID helps us respond faster and avoid delays when verifying information or reviewing attachments.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most requests are handled within one business day via live chat or email, while more complex cases, such as identity checks or payment investigations, may take several days to resolve depending on their nature. We'll keep you updated at every stage and escalate urgent issues where needed.
Feedback
We value your feedback - please share any suggestions, ideas or issues to help us improve the site. Every message is reviewed carefully and used to refine features, promotions and customer support. You can send thoughts via live chat, help centre or by email to [email protected]. Thank you for helping us make Aureonplay clearer and more user-friendly.